Secure Payment Policy

Your peace of mind is our top priority! At PAPELERÍA LA COMUNA (PATIÑO Y CIA SAS, NIT 900.241.288-2), we guarantee that every purchase on papelerialacomuna.com is 100% secure, fast, and reliable, thanks to certified payment gateways and international security protocols.

This policy explains how payments work, your available options, and how we protect your information, in full compliance with Law 1480 of 2011 (Consumer Protection Statute), Law 1581 of 2012 (Data Protection), and PCI-DSS standards.

1. Available Payment Methods

Choose the option that suits you best — all are secure!

Minimum order amount: $3,500 COP (excluding shipping)

2. How We Protect Your Payment

• 256-bit SSL/TLS Encryption: All data travels encrypted from your browser to our server.
• PCI-DSS Certification: We meet the highest global standards for card payment security.
• External Gateways: We never store card details. Everything is processed on certified platforms like PayU or Pagononline.
• 3D Secure (Verified by Visa / MasterCard SecureCode): Extra authentication layer for cards.
• 24/7 Anti-Fraud Monitoring: Suspicious transactions are detected and blocked instantly.

We will never ask for card details via email, WhatsApp, or phone!

3. Secure Payment Process

1. Add items to your cart and go to Checkout.
2. Review your order (items, shipping, total).
3. Select your payment method.
4. Enter details in the secure gateway (opens in a protected window).
5. Confirm the transaction (may require one-time code or fingerprint).
6. Done! You’ll receive a confirmation email and your order status will update.

For bank transfer or in-person cash, send proof to payments@papelerialacomuna.com with your order number. We’ll process it within 2 business hours.

4. Confirmation and Receipt

• You’ll receive a confirmation email with:
  • Order number
  • Payment details
  • Shipping tracking (when applicable)
  • Electronic invoice (within 24–48 hours)
• If it doesn’t arrive, check spam or contact us.

5. What Happens If There’s a Payment Issue?

• Declined payment: Try another method or contact your bank.
• Double charge: Refunded within 5–10 business days.
• Order not processed: We’ll verify and update you in 24 hours.

Email us at servicioalcliente@papelerialacomuna.com with your order number.

6. Refunds and Returns

If a refund is needed (cancellation, return, or error):

• Timeline: 5 business days after approval.
• Original method: Card → credit; Nequi/Transfer → account deposit.
• Cash on delivery: Bank deposit (active account required).

See our Shipping & Returns Policy for full terms.

7. Frequently Asked Questions

Is it safe to pay by card?

Absolutely. We use certified gateways and never see or store your card data.

Can I pay in installments?

Yes, with participating credit cards (up to 36 months, depending on your bank).

Is there a fee for using Nequi?

No — it’s free for you.

Can I change the payment method after purchase?

Only before shipping. Contact us quickly.

8. Updates to This Policy

We may update this policy to reflect security improvements or new payment methods. Changes will be posted here with the date.

Last updated: November 13, 2025

Questions? Let’s Talk!

• Email: info@papelerialacomuna.com
• WhatsApp: +57 322 720 6465 (Mon–Sat, 9 a.m.–5 p.m.)
• In-Person: Carrera 5 No 13-18, Ibagué

Papelería La Comuna: Shop securely, live worry-free. Since 1982, your trust is our commitment.