Shippings and Returns

Shipping & Returns Policy

This website showcases the products offered by PAPELERÍA LA COMUNA. Prices, promotions, and offers are subject to stock availability. Prices are updated periodically and are valid at the time the order is confirmed, except in cases of typographical errors or out-of-stock items.

Prices

We offer products at competitive prices because we know low prices matter to our customers.

  • No cash refunds if an item’s price drops after your purchase.
  • The price you pay upon checkout is the lowest available at that moment.
  • Items in your cart always reflect the most recent price. This may differ from when you first added the item.
  • Discounts are time-limited offers and subject to availability.

VAT (Value Added Tax)

All prices include VAT. No additional percentage is added. The breakdown is shown at checkout.

Shipping

We ship to ALL OF COLOMBIA using the national transportation network available in each region.

Shipping Cost

Shipping fees are calculated based on:

  • Weight, dimensions, and volume of the products.
  • Your geographic location.
  • Selected shipping method.

You will see the exact shipping cost at checkout before payment.

Estimated Delivery Times

Zone Time
Ibagué (urban area) 1 business day (same day if ordered before 12:00 p.m.)
Major cities (Bogotá, Medellín, Cali, etc.) 2–3 business days
Other municipalities 3–5 business days

*Estimated times. May vary due to weather, holidays, or high demand. We’ll send a tracking number via email and WhatsApp.

FREE Shipping

Free shipping nationwide! on orders over $150,000 COP.

Click & Collect (Pickup in Store)

Free. Select this option and pick up at any of our 4 stores in Ibagué within 2 hours (during business hours).

Returns & Exchanges

100% Satisfaction Guaranteed

Exchange Conditions

  • Product must be in original condition, with packaging, accessories, and proof of purchase (invoice or confirmation email).
  • Within 15 calendar days from the purchase date.
  • PAPELERÍA LA COMUNA reserves the right to deny exchanges if conditions are not met.

Non-Exchangeable Items (for hygiene and quality reasons)

  • Pens
  • Technical pens (Rapidographs)
  • Markers
  • Sheet paper
  • Sprays / Lacquers
  • Inks
  • Products in the Systems & Supplies category
  • Products in the Art & Crafts category
  • Promotional items
  • Custom-ordered items (not part of regular catalog)

Defective Item (Manufacturing Fault)

If the product is defective or damaged upon arrival, we will replace it with a new one in perfect condition. Exception: brands like Hewlett Packard, where the customer must request replacement directly with HP Colombia.

Item Damaged in Transit

You must:

  1. Inspect the package upon delivery. If packaging or tape is damaged, note it with the carrier.
  2. Report it to us within 48 hours of receiving the order.

If not reported within this timeframe, we cannot accept responsibility.

Questions about Shipping or Returns?

Contact us:

Papelería La Comuna: Transparency, trust, and solutions within your reach since 1982.